
To receive a 5-star rating, a vendor must receive favorable ratings
from 95% or more of its customer referrals.

To receive a 4-star rating, a vendor must receive favorable ratings
from 90% to 94% of its customer referrals.

To receive a 3-star rating, a vendor must receive favorable ratings from 85%
to 89% of its customer referrals.

To receive a 2-star rating, a vendor must receive favorable ratings from 80%
to 84% of its customer referrals.

To receive a 1-star rating, a vendor's favorable rating is below 80%.